Top 10 Zendesk Alternatives For Business

Reviewers were frustrated by how long it took for their tickets to get resolved, as well as the complexity with which they were tossed around from department to department. Given that these are two services predicated on making you better at customer support, you’d think they’d be able to handle it better themselves. However, reading the reviews, it’s probably more accurate to say that Zendesk is “mixed” on customer support, whereas Intercom doesn’t have a stellar record. Advanced workflows are useful to customer service teams because they automate processes that make it easier for agents to provide great customer service. Intercom’s integration capabilities are limited, and some apps don’t integrate well with third-party customer service technology. This can make it more difficult to import CRM data and obtain complete context from customer data.

In addition, Qpien, which can be integrated with powerful e-commerce software such as Shopify, and Woocommerce, works seamlessly with these, helping businesses to provide customer support in e-commerce. Despite all these advanced features, Zendesk’s high cost and difficulty in use sometimes cause businesses to look for Zendesk alternatives. As we could see, Intercom, Drift, and Zendesk’s messaging and style are quite different in terms of tone, approach, and visual content. So, if you are a fast-paced company looking for a tool to match your speed, Intercom could be the right customer support software solution for you.

Web Development For Marketing: Why its Essential For Your Brand

As mentioned before, the bot builder is a visual drag-and-drop system that requires no coding knowledge; this is also how other basic workflows are designed. The more expensive Intercom plans offer AI-powered content cues, triage, and conversation insights. Intercom has a very robust advanced chatbot set of tools for your business needs. There is a conversation routing bot, an operator bot, a lead qualification bot, and an article-suggesting bot, among others. It is also not too difficult to program your own bot rules using Intercon’s system.

• It facilitates real-time customer inquiries and quick responses from businesses.
• We never want a customer to feel like a number or to think that their email is just something our team is trying to “get through” to empty the queue for the day.
• Highlight new, critical or undiscovered features to drive deeper engagement.
• HubSpot is a comprehensive marketing and sales platform that includes a powerful customer communication tool (CCM solutions).
• They have similar features, but Intercom has lots of features and tools that better integrate each other.
• Zapier offers a forever-free plan for those who only need to perform 100 tasks per month.

The free tier is basic, but will give you an overview of what the live chat software offers. With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. Gorgias offers social media sentiment analysis, something many other competitors do not have as their feature. With the help of artificial intelligence, their engine will scan the page looking for positive and negative comments about your products or services.

Knowledge base

This can be particularly advantageous for businesses operating in highly regulated industries or those with strict IT policies. In addition, it provides powerful analytics so that you can measure the effectiveness of your customer service efforts and identify areas for improvement. All in all, HubSpot Service Hub is an ideal alternative for businesses looking for a reliable and efficient way to manage their customer service needs. Yes, you heard it right, Jetdocs does not feature block users or place limitations, or make you buy extra add-ons to access core features.

Let’s just say, I’ve tried every single help desk on the market (and continue to evaluate new solutions), and yet I keep finding myself coming back to Help Scout, and here’s why… Though Intercom chat window says that their team typically replies in a few hours, I received the answer in a couple of minutes. Their agent was always trying to convert me into a lead along the way, but heck, that’s a side effect of our job. If you thought Zendesk’s pricing was confusing, let me introduce you to Intercom’s pricing. It’s virtually impossible to predict what you’re going to pay for Intercom at end of the day. To sum things up, one can get really confused trying to make sense of Zendesk’s pricing, let alone to calculate costs.

Drift key features

They offer more detailed insights like lead generation sources, a complete message report to track customer engagement, and detailed information on the support team’s performance. A collection of these reports can enable your business to identify the right resources responsible for bringing engagement to your business. Intercom is a customer support messenger, bot, and live chat service provider that empowers its clients to provide instant support in real-time. This SaaS leader entered into the competition in 2011, intending to help its clients reach their target audiences and engage them in a conversation right away. Intercom built additional tools to aid in marketing and engagement to supplement its customer service solution. But we doubled down and created a truly full-service CX solution capable of handling any support request.

Branding & positioning work best when bidding on your own keywords, and call-to-action & benefit-driven statements work best when bidding on either your competitor’s keywords or generic product terms. The ad copy is made entirely out of branding and positioning statements. Zendesk knows that the search intent behind these keywords is to navigate to the official Zendesk site — and that’s what they’re pointing out in the copy.

Zendesk Agent Dashboard

Also, their in-app messenger is worth a separate mention as it’s one of their distinctive tools (especially since Zendesk doesn’t really have one). With Intercom you can send targeted email, push, and in-app messages which can be based on the most relevant time or behavior triggers. Basically, you can create new articles, divide them by categories and sections — make it a high end destination for customers when they have questions or issues. To create help articles, you can choose a template or create one from scratch, customize the template, import files or docs, and publish within minutes. Simply allow customers to find relevant help by themselves and reduce your ticket volume by up to 80%.

For freelancers and enterprises, Zendesk is likely to be a better fit. It plans on using this funding to research machine learning technology instead of just lining their own pockets. In the duel between Zendesk vs Intercom, it seems that Zendesk chat rises slightly above Intercom. That doesn’t necessarily mean that Zendesk chat is right for your business. If you’re interested in giving Help Scout a try, we offer a 15-day free trial so you can see if Help Scout is right for you. To help you get a better understanding of the value of each platform, we’ve put together a table comparing Intercom’s Starter plan with Help Scout’s Standard and Plus plans.

Customer Service Automation

This lets you connect Missive with other apps like Pipedrive, a CRM, to make your work easier. It can be really useful if you are already using software and don’t want all of the hassles of migrating to a new solution. As a small business owner or decision-maker, you are likely facing the difficult reality of having a limited budget.

Based on the number of customer service agents you need to accommodate, you could be paying thousands of dollars every single month for the right customer support platform. Therefore, it becomes all the more important to review your options carefully. You can even create multiple help centers that cater to different audiences, regions, brands metadialog.com and create content in multiple languages. Zendesk also offers an Answer Bot that can help you eliminate wait times. It can automatically suggest necessary help articles to customers and connect them to an agent if the need arises. ProProfs offers incredible live chat features that help you offer 24×7 assistance and close more sales.